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Area Controller
Vacancy type : Permanent
Location : Dundee, North East Scotland
Salary/Rate : Negotiable
Posted date : 29 Aug 2017
     
Job Ref. : 1708-1
Details of the Job

Advanced Recruitment are currently recruiting for an Area Controller for their client's site in Dundee. Our client, a specialist in their field, are looking for a committed and motivated individual who is looking for a fresh challenge.

Principal Objectives:

• Successfully control and coordinate site visits for approximately 20-30 field based engineers. 
• Management of interventions until successful conclusion for customers.
• Provide 1st line support to customer.
• Key account management

Key Responsibilities:

• Call Handling (to receive and log into Database all service calls)
• Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
• Updating customer databases
• Managing key accounts (providing MI to customers, undertaking telephone meetings, escalating issues etc.) to ensure SLAs are adhered to
• Completion of daily/weekly and monthly reports
• Daily administration as directed by call desk supervisor
• Log and, where applicable, deal with customer queries and complaints
• Liaise with customers’ site staff to effect immediate resolution to faults.

Skills & Abilities Required (Essential):

• Previous experience in a customer service role
• Good communication skills (particularly verbal)
• Good organisational & time management skills
• Proven ability to multitask
• Successful working as part of a team 
• Good understanding of Microsoft packages i.e. Outlook, Excel, Word.
• Flexible contract 07.45 to 20.00 Sunday to Saturday (five days out of seven)

Skills & Abilities Required (Desirable):

• Good understanding of IT and software packages

Additional

• Once in position candidate will receive training to provide 1st line technical support.
• Once in position candidate to receive training in line with Health & Safety Law.


       
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